Frequently Asked Questions

Don't worry: we always check whether your photo or logo is suitable. If the quality is too low, we will contact you and work together to find the best solution.

If you want to be sure in advance, or if you are doubting between a few photos? Send us a message via WhatsApp or email.

Yes. For a drawing, we always email you the design first. You either approve it or request an adjustment. Only then do we embroider it.

We embroider text, logos, and handwriting exactly as you upload them.

Certainly. Your own logo, an image, or even handwritten text: it’s all possible.

Preferably jpg or png. Vector files (ai, eps, pdf) are also fine.

We will convert your file into an embroidery file. This way, the embroidery machine knows exactly what to do.

That depends on the garment. On a sweater, hoodie, or T-shirt, a large embroidery on the front or back can be up to 28 cm. Small on the chest is up to 10 cm, on the sleeve up to 5 cm. On a cap, it can be up to 6 cm high and 10 cm wide, on a beanie up to 5 cm wide and 5 cm high.

Do you have a specific size in mind? Feel free to include it with your order.

Most sweaters and T-shirts are unisex. For some items, there is also a women's or men's cut.

A size chart is included with every product. The sizes are true to fit.

Are you between two sizes? If you are a woman, choose the smaller one; if you are a man, choose the larger one.

Follow the label on your garment: embroidered clothing can be washed at the same temperature as clothing without embroidery. Our advice: wash inside out at 30 °C, do not tumble dry, and do not iron directly on the embroidery. More in our washing instructions.

Yes. Embroidery lasts much longer than a print and stays looking good for years.

We work as much as possible with brands that are committed to sustainability, such as organic cotton or recycled materials.

Yes. You can choose from more than 8,000 items in our full collection.

Can't find what you're looking for in the webshop? Request a custom quote.

On average 1 to 3 weeks. For group orders, it may take a little longer.

Need it quickly? Check out the items with fast delivery. Do you need it within the day? Send us a message via WhatsApp, and we will see what is possible.

Order by Thursday, December 10, to guarantee delivery of your package before Christmas. After that, we will do our utmost to ship everything as quickly as possible.

On average 1 to 2 working days after your package has been shipped. Sometimes the mail takes a little longer.

Ghent: free pick-up at our studio, or bicycle delivery for €4.

Belgium: €5 to a pick-up point, €7.20 to your home.

Netherlands: €5.50 to a pick-up point, €10 to your home.

Shipping is free on orders over €120.

Yes, for free at our studio at Rooigemlaan 437 in Ghent.

When placing your order, please mention in the comments when you need them. We will take this into account.

We cannot promise an exact day: there are many steps involved in personalized embroidery. However, we do our best to finish every package as quickly as possible.

Yes. Once your package has been shipped, you will receive a track & trace code via email.

With Bancontact, credit card, or iDEAL.

We pay the lowest fees with Bancontact. So if possible: please do!

Of course. Send us your requirements and you will receive a clear quote.

We create personalized items especially for you. These cannot be exchanged or returned. Did something go wrong, or did your package arrive damaged? Let us know within 7 days via WhatsApp or email, and we will resolve it together.

You can read everything about blank items and gift cards under exchanges and returns.

Yes, that is perfectly possible. A personal name or totem on every sweater? No problem. Ideal for youth groups and sports clubs.

Certainly. We regularly embroider group orders. You are welcome to combine colors and sizes.

The average turnaround time is 1 to 3 weeks. A large group order is time-consuming and may take longer, so please order well in advance.

Do you have a fixed date? Include it in your quote request, and we will look together at what is feasible.

You can do this in two ways. Order directly via the product: for group sweaters, group T-shirts, and group fleeces, select the quantity per size, and enter a different name or totem for each item under "Is there anything else you'd like to add?". Or request an input form from us: we will send it to you, you fill in the size and name per person, and send it back via email or WhatsApp.

Yes. Bring your garment to our studio (Rooigemlaan 437, 9000 Ghent) by appointment, or send it to us. You are responsible for the shipping costs both ways.

On most fabrics, yes. Very thin or stretchy fabrics are less suitable. We also need enough space to attach an embroidery hoop.

Are you in doubt? Feel free to ask us for advice.

That depends on the size, the complexity of the design, and the number of stitches. A simple chest logo starts from approximately €20 per piece, with the largest and most difficult designs at €35 per piece. You receive a discount for larger quantities.

We embroider on your own garments at your own risk: if something goes wrong, we will not replace the item.

Embroidery lasts much longer than printing and gives your clothing a professional look.

Certainly. Think of beanies, towels, bags, or sweaters with a personal touch.

Preferably as a jpg or png, but vector files (ai, eps, pdf) are also fine. Please ensure sufficient contrast, for example a black logo on a white background.

We will convert it into an embroidery file.

Standard items can be ordered directly from the webshop. For larger quantities, please request a quote.

In addition, there is our catalog with more than 8000 items. You can order these via the contact form or by email.

Yes, we’d be happy to come to your location: trade shows, events, openings or team days.

Especially smaller items: bags, hats, towels and T-shirts. We can also bring textiles ourselves from our catalogue of over 8,000 items.

Not sure if your product is suitable? Feel free to ask.

A name or short text: 2 to 5 minutes. A logo: approximately 5 to 7 minutes.

Yes, that’s what makes it fun. Visitors choose a name, word, or short text, and we embroider it right there.

One power outlet and 2 tables at least 1.5 metres long. We’ll bring everything else ourselves.

That depends on how long the event lasts, the number of days, and the pieces. Request a tailored quote.