Veelgestelde vragen
Clothing
Is the clothing unisex, or are there separate models for men and women?
Most of our sweaters and T-shirts are unisex and fit both men and women. For some items, we also offer women's or men's cuts, so you're sure to find the right fit.
What size should I order?
You can find a size chart for each product. The items are sized accordingly.
Unsure between two sizes? If you're a woman, choose the smaller one; if you're a man, choose the larger one.
How should I wash and care for my embroidered clothing?
Embroidered clothing can be washed at the same temperature as non-embroidered items. All washing instructions can be found on the label.
Does the embroidery stay beautiful after many washes?
Yes! Embroidery is much more durable than printing and stays beautiful for years, even after countless washes.
How sustainable is the clothing?
We work as much as possible with brands that focus on sustainability, such as organic cotton or recycled materials. This way, you not only wear a unique item, but also contribute to a better environment.
Can I also order other items, colors, or sizes?
Yes, we have a wide range of colors, models, and sizes. In total, you have over 8000 items to choose from.
➡️ View our full range here.
If your choice is not available in the webshop, you can request a customized quote.
Personalize
Is my photo suitable for embroidery?
Don't worry: we always check whether your photo or logo is suitable. If the quality is too low, we will contact you and find the best solution together.
Would you prefer to be sure beforehand, or can't you choose between different photos? Then you can contact us via chat or send us an email.
Can I see and approve the drawing beforehand?
Yes, we always send the drawing to you beforehand via email. You can then approve it or request a modification. This way, you are sure that you are completely satisfied with your drawing.
Can I have my own logo or drawing embroidered?
Absolutely! You can have your own logo, image, or even handwritten text embroidered.
What file types do you accept (jpg, png, pdf, ai…)?
We prefer to work with jpg or png files, but vector files (ai, eps, pdf) are also fine.
We convert your file into an embroidery file. This ensures that the embroidery machines know exactly what to do.
What is the maximum size of an embroidery?
This depends on the garment. Embroideries on sweaters and sweatshirts can be up to about 27 cm wide. For chest logos, we usually embroider between 6 and 10 cm.
If you want a specific size, please be sure to mention it when placing your order.
Embroider your own clothes
Can I also embroider on my own clothes?
Yes, that's possible! You can bring your garment in by appointment (Rooigemlaan 437, 9000 Ghent) or send it by mail.
Is it possible to embroider on all fabrics and materials?
Embroidery can be done on most fabrics, but very thin or stretchy fabrics are less suitable. In addition, we also need space to stretch a hoop.
Unsure? Feel free to ask us for advice.
What is the price of embroidery on my own clothes?
The price depends on the size of the design, the complexity, and the number of stitches.
For a simple chest logo, the price starts at around €20 per piece. The largest and most complex designs cost €35 per piece.
We offer discounts for larger print runs.
Shipping and delivery time
What is the delivery time?
The average delivery time is 1-3 weeks. For group orders, this may take a little longer.
Need your order quickly? Then be sure to check out our items with fast delivery !
Do you need something urgently today? Call us or send us a message via WhatsApp and we'll see what we can do.
How long does shipping take?
Your package will usually be delivered within 1 to 2 business days once it has been shipped.
In exceptional cases, the post takes a little longer (and we're sorry about that too 😉)
What are the shipping costs?
Ghent: here you can pick up your order for free or opt for delivery by bicycle for €4.
Belgium: shipping costs are €5 to a collection point and €7.2 for home delivery.
Netherlands: shipping costs are €5.5 to a collection point and €10 for home delivery.
🎉 Shipping is free on orders over €120.
Can I pick up my package?
Yes, you can pick up your order free of charge at our embroidery studio .
How do I know if my order will be ready on time?
When you place an order with us, we will take your deadline into account. Please feel free to mention in the comments when you need your items.
However, we cannot predict the exact date your embroidery will be ready because there are many steps involved in personalized embroidery. We do our very best to complete each order as quickly as possible.
Can I track my order via track & trace?
Yes! As soon as your package has been shipped, you will receive a tracking code via email.
For businesses
Embroider or print on workwear?
Embroidery is much more durable than printing. It gives your clothing a professional look and lasts much longer.
Can you also make personalized gifts for clients or staff?
Absolutely! Think of hats, towels, bags or sweaters with a personal touch. There are countless possibilities!
How should I provide my logo for embroidery?
We prefer to work with jpg or png files, but vector files (ai, eps, pdf) are also fine.
However, make sure there is sufficient contrast, for example by uploading a black logo with a white background.
We convert your file into an embroidery file. This ensures that the embroidery machines know exactly what to do.
What is the best way for a company to place an order?
You can order our standard items directly through the webshop or request a quote for larger quantities.
In addition, we also offer acatalog with over 8000 items . These can be ordered via the contact form or by email.
For groups
Can we have a different name or job title embroidered on each piece?
Yes, that's perfectly possible. Ideal for youth movements, sports clubs or companies.
Can we have custom group clothing made for a camp or event?
Yes, we regularly embroider group orders. You can combine colors and sizes yourself.
How many weeks in advance do we need to book for our camp/activity?
Order at least 3 to 4 weeks in advance to ensure everything is delivered on time.
Do you need your items sooner? Then we can work together to find a solution.
Ordering & Payment
What payment methods do you accept (Bancontact, PayPal, credit card…)?
You can pay securely with Bancontact, credit card or iDEAL.
We incur the lowest costs on transactions made with Bancontact, so we would appreciate it if you would pay with this method.
Can we request a quote for a large order?
Of course, send us your requirements and you will receive a clear quote.
On-site embroidery
Can you embroider on location, for example during an event, wedding or trade fair?
Yes, we would love to come on-site to do live embroidery . This can be done at trade fairs, events, openings or team days and always provides a unique experience.
What materials or products can you embroider live?
We mainly embroider on smaller items on-site, such as bags, hats, towels and T-shirts. Unsure if your product is suitable? Feel free to ask.
In addition, we can also provide the textiles ourselves for embroidery at your location! We have a catalog of over 8000 items.
How much time does it take to embroider each piece?
On average, embroidering a name or short text takes 2 to 5 minutes per item. This allows us to make a lot of visitors happy during an event.
A logo usually takes about 5-7 minutes.
Is it possible to let visitors choose their own name or text?
Yes, that makes it just as fun! Visitors choose a name, word or short text themselves, which we then embroider immediately.
For which events is on-site embroidery suitable?
This concept works fantastically at trade fairs, staff parties, product launches and festivals. It's an original way to put your brand or organization in the spotlight.
What do you need in terms of space, electricity, and furnishings?
We only need a power outlet and 2 tables of at least 1.5 meters. We will bring the rest ourselves.
What is the cost of on-site embroidery?
The price depends on the duration of the event, the number of days, and the type of items. Contact us for a customized quote.