Refund policy

Last updated: 13 October 2026

We make every piece especially for you. That is why personalised orders cannot be cancelled or returned. If something is wrong, we will put it right.

Something wrong with your order

Did your order arrive damaged, does it contain a mistake we made, or does the garment have a manufacturing defect? Then we will remake it free of charge and pay for the shipping. If we cannot remake it, we will give you a full refund.

How to let us know:

1. Email info@ticenits.be or send a WhatsApp message to 0492 61 16 32, preferably within 14 days of receipt.
2. Include your order number and a clear photo of the problem.
3. We will look into it and let you know how we will resolve it. Please do not send anything back until you have heard from us.

Letting us know later? You are still entitled to the 2-year legal guarantee on defects that were already present at delivery.

Not covered by the guarantee: mistakes in a design you approved yourself (names, dates, spelling, colours, placement), small differences inherent to handwork, a wrongly chosen size, and wear and tear from use or from washing contrary to the care instructions.

Ordered the wrong size?

We cannot exchange a personalised piece. Not sure about your size? Check our size chart or contact us by email at info@ticenits.be or on WhatsApp (0492 61 16 32) before you order. We are happy to help you choose.

Cancelling

Personalised orders cannot be cancelled, not even before the design is ready.

Blank items and gift cards: 14-day cooling-off period

For items without embroidery (e.g. a blank sweatshirt or hoodie) and for an unused gift card, you have a 14-day cooling-off period from the day you receive them.

1. Let us know within those 14 days that you wish to withdraw, by email to info@ticenits.be. You may use the model form below for this, but you do not have to.
2. Send the item back within 14 days of your message to Tice Nits, Rooigemlaan 437, 9000 Gent. The cost of returning it is yours to bear.
3. The item must be unworn, unwashed and in good condition.
4. We will refund the purchase price and the standard shipping costs within 14 days of receiving your message, but we may wait until we have received the item back. You will be refunded using the same payment method.

Model withdrawal form

To: Goossens-Dillen BV (Tice Nits), Rooigemlaan 437, 9000 Gent, info@ticenits.be

I hereby give notice that I withdraw from my contract of sale of the following goods: ...

Ordered on / received on: ...

Order number: ...

Name and address: ...

Date and signature (only if this form is submitted on paper): ...